Privacy Policy
Safeguarding Your Personal Information and Ensuring Transparency
Privacy Policy for Primus Cloud Solutions (PCS)
Primus Cloud Solutions is dedicated to respecting the privacy of its customers and website visitors. This Privacy Policy covers the sorts of information we gather, how we use it, with whom we share it, and the options you have regarding your information.
The information we collect
We collect information so that our clients may have a secure and dependable cloud experience. This information is divided into two primary categories personal and non-personal information:
Personal information
This is information that can identify an individual. It may include:
Contact information: we collect contact information like name, email, phone number, physical address, and corporate affiliation. This information is required for us to communicate with you, provide customer service, and send vital account-related notifications.
Password: we Securely save password and account information, including username and security questions. This information is crucial for maintaining the security of your account and safeguarding your data.
Billing Information: We do not directly keep billing information; however, our payment processor may gather it in a PCI-compliant manner. This information is required to process your payment for our services.
Usage data refers to how you engage with our services, including features, storage, and bandwidth. This information allows us to better understand your needs, optimize our services, and identify areas for improvement.
When you contact customer assistance, we may collect information regarding the issue you’re facing, including diagnostic data or logs. This information enables us to troubleshoot issues and offer you with the best possible service.
Survey Data: If you choose to fill out surveys or feedback forms, we may collect your responses. This information allows us to gain useful insights on your experience and. Improve our offers.
Lawful Basis for Processing Personal Data
Primus Cloud Solutions processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The lawful basis for processing personal data varies depending on the specific purpose and context.
Consent
In some situations, we require your explicit consent to process your personal information. This usually happens when we process data for marketing purposes, including sending you promotional emails or newsletters. Your consent was voluntarily provided, specific, informed, and unequivocal. You can withdraw your consent at any time.
Contractual Necessity
We process personal data only when necessary for the performance of a contract to which you are a party, or when you request it prior to entering into a contract. This includes processing data so that we can deliver cloud services, administer your account, and fulfill your service requests.
Legitimate Interests
In some cases, we rely on our legitimate interests as a business to process your personal data. Our legitimate interests include:
- Improving our services: Analysing usage data to enhance our service offerings and user experience.
- Preventing fraud and security incidents: Protecting our systems and customers from unauthorized access and fraudulent activities.
- Enforcing our terms of service: Protecting our legal rights and interests.
Marketing and business development
Promoting our services to current and new consumers.
data We carefully assess and balance our legitimate interests with your rights and freedoms. We will only process your personal data for legitimate interests when there is no overriding interest that would demand protection of your personal information.
Right to restrict your information
Primus Cloud Solutions respects your right to control how your information is used. Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the right to restrict the processing of your personal data in certain circumstances.
Non-Personal Information
This is information that does not identify you as an individual. It may include:
Device Information
IP address, browser type, operating system, device model, and unique device identification numbers. This information allows us to better understand how you use our services and personalize your experience.
Log Data
Date and time of access, sites visited, features used, and other data are automatically gathered by our servers. This data enables us to monitor system performance, identify potential security concerns, and enhance the general functionality of our services.
Cookies and Similar Technologies
We use cookies and other tracking technologies to collect information about your browsing activity and preferences. These technologies allow us to remember your information so you don’t have to enter it multiple times, understand how you use our services, and personalize your experience. You can control cookies through your browser settings, but disabling them may limit your ability to use certain features of our website and services.
Data Minimization
Primus Cloud Solutions carefully follows the philosophy of data minimization We only collect and use personal data that is required for the purposes specified in this policy and permitted by applicable laws. This implies that we only gather personal data that is required to meet our contractual duties, comply with legal requirements, and provide our services properly. We do not collect or process personal information for purposes other than these aims.
By collecting and processing only the essential data, we hope to protect individual privacy and reduce the dangers connected with data breaches.
How We Collect Information
We collect information through a variety of methods, including:
Directly from You: When you create an account, purchase our services, contact customer support, or participate in surveys or promotions.
Automatically: Through cookies and other tracking technologies when you use our website and services.
Third-Party Sources: From public databases or marketing partners, but only with your permission or as allowed by law.
1.2 Legal Basis for Processing Personal Information: We are committed to being open about how we utilize your information. We treat your personal information on a variety of legal bases, depending on the individual context:
Contract: To carry out our contractual responsibilities to offer you with the services you have ordered. For example, we require your contact information to send you a charge and your usage data to adjust your cloud storage allowance.
Consent: In some situations, we may request your explicit approval before collecting and processing your personal informaation, such as for marketing purposes. We will always respect your preferences and offer explicit opt-out mechanisms.
Legitimate Interests: We may use your personal information for lawful purposes such as improving our services, preventing fraud, or meeting legal requirements. We will always endeavour to strike a balance between our legitimate interests and your privacy rights.
Obligations in case of a personal data breach
Primus Cloud Solutions will adhere to the following steps in the event of a personal data breach:
- Immediate Response: Upon detection of a potential data breach, an incident response team will be activated to contain the breach and prevent further data loss.
- A thorough investigation will be done to identify the nature and scope of the breach, including the types of data affected and the number of possible victims.
- Evidence Preservation: Relevant evidence will be securely collected and preserved for forensic analysis and potential legal proceedings.
- Risk Assessment: Evaluate the potential impact of the breach on affected individuals and determine the necessary response actions.
- Notification Preparation: Develop communication plans for affected individuals and supervisory authorities.
Notification procedures
Primus Cloud Solutions will notify affected individuals of a personal data breach in a clear and timely manner, providing the following information:
- Nature of the breach: A description of what happened and the types of data involved.
- Potential consequences: Explanation of the potential risks to individuals.
- Steps taken: Measures implemented to mitigate the breach and protect data.
- Contact information: Details of how individuals can obtain further information or assistance.
Notification methods may include email, registered mail, or other appropriate channels based on the circumstances.
Supervisory authority notification
Primus Cloud Solutions shall notify the relevant supervisory authority of a personal data breach within the timeframe specified (72 hours). The notice will include:
- Description of the breach: Nature and extent of the incident.
- Number of affected individuals: Estimated or confirmed number.
- Categories of data involved: Types of personal data compromised.
- Measures taken: Steps to mitigate the breach and its potential consequences.
How We Use Your Information
The information we collect is critical to providing a secure, dependable, and efficient cloud experience. Here is a breakdown of how we use your data:
- Delivering Exceptional Cloud Services:
Account Management: We use your contact information to set up your account, issue crucial alerts (such as billing statements and service changes), and provide customer assistance.
Service Provisioning and Management: Your usage data enables us to efficiently distribute resources, monitor performance, and guarantee your cloud environment runs smoothly.
Security and Compliance: We use certain information (e.g., IP address, device details) to detect and prevent security threats, comply with industry requirements, and maintain data privacy laws.
- Optimizing Your Experience:
Personalization: We use non-personal information to customize your experience with our services. This may involve customizing dashboards, recommending relevant features, and remembering your choices.
Analytics and Improvement: We analyse usage data to better understand user behaviour, detect patterns, and indicate areas for development. This helps us to continuously improve our services and meet your changing demands.
- Communication and Marketing:
Account Communication: We use your contact information to deliver important account-related messages including service updates, security alerts, and financial information.
Marketing and Promotions (with your consent): We may use your contact information to notify you about new features, special offers, and relevant industry insights (if you have opted in to receive such emails). You can unsubscribe from marketing emails at any time.
- Legal and Business Purposes:
Contract Fulfillment: We use your information to fulfill our contractual responsibilities and provide the services you’ve purchased.
Dispute Resolution: We may use your information to resolve disputes, enforce our agreements, and manage legal problems as needed.
Business Operations We may use anonymized data for internal business purposes like data analysis, service optimization, and resource planning.
We are committed to using your information in a responsible and open manner. We will never share your personal information with third parties for marketing purposes unless you explicitly consent. You have control over your information, and we will provide you options for how it is used (see section 4, Your Privacy Choices).
Data Retention
Primus Cloud Solutions preserves personal information for as long as necessary to carry out the purposes indicated in this Privacy Policy, unless a longer retention period is needed or permitted by law.
We have set data retention policies and procedures to ensure that personal information is removed or anonymized once it is no longer required. The criteria used to decide retention durations are:
- Contractual obligations: We retain personal information as required by our contracts with customers.
- Legal and regulatory requirements: We retain personal information to comply with applicable laws and regulations.
- Business purposes: We may preserve personal information for legitimate business objectives such as fraud prevention, dispute settlement, and service improvement.
- We will securely delete or anonymize personal information when it is no longer required, unless we are legally obligated to retain it.
Data Sharing and Disclosure
We recognize the significance of data privacy and security, and will only share your information in the following limited circumstances:
- Third-Party Service Providers: We partner with trusted third-party service providers who assist us in operating our business and delivering our cloud services. These providers may include data storage providers, network security companies, customer support specialists, and payment processors. We enter into strict contractual agreements with these third parties that oblige them to:
o Maintain the confidentiality and security of your information at all times.
o Use your information only for the specific purpose outlined in the contract
o Comply with all applicable data privacy regulations.
We conduct thorough due diligence before engaging any third-party service provider and regularly monitor their practices to ensure compliance with our agreements.
- Legal Requirements and Disclosures: We may be required to disclose your information if compelled by law, such as in response to a court order, subpoena, or lawful government request. We will also disclose your information if necessary to:
o Protect the rights, property, or safety of ourselves or others.
o Prevent fraud or other illegal activities.
o Enforce our Terms of Service or other agreements.
We will always strive to notify you in advance before disclosing your information, unless legal restrictions prohibit us from doing so.
- Business Transfers: In the event of a business transfer, such as a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will provide you with reasonable notice and choices regarding your information in such situations.
International Data Transfers
Primus Cloud Solutions operates globally, and your information may be transferred to and processed in countries outside your own. These countries may have different data protection laws than your own. However, we will always take steps to ensure that your information is transferred in accordance with applicable data privacy regulations. This may include:
- Entering into standard contractual clauses approved by relevant regulators
- Utilizing data transfer mechanisms approved by the European Commission (if applicable).
- Transferring data only to countries with adequate data protection laws. We are committed to protecting the privacy of your information wherever it is located. We recommend that you review the privacy policies of any third-party service providers you interact with through our services. We are not responsible for the privacy practices of any third-party companies.
Safeguards international Data Transfers
Primus Cloud Solutions recognizes the importance of safeguarding personal data when transferred outside the GDPR jurisdiction. To ensure an adequate level of protection, we implement the following mechanisms:
- Adequacy Decisions:
- Prioritize transfers to countries with adequacy decisions: We will primarily transfer personal data to countries deemed to have an adequate level of data protection by the GDPR. This allows for data transfers without additional safeguards.
- Standard Contractual Clauses (SCCs):
- Utilize SCCs for transfers to countries without adequacy decisions: When transferring personal data to countries lacking an adequacy determination, we shall employ GDPR-compliant Standard Contractual Clauses. These contractual responsibilities ensure that the receiving party offers the same level of data protection as required by GDPR laws.
- Binding Corporate Rules (BCRs):
- Consider BCRs for intra-group data transfers: For data transfers within our corporate group, we may implement Binding Corporate Rules to establish consistent data protection standards across all entities.
- 4. Regular Review and Updates:
- Monitor data transfer landscape: We will continuously monitor the legal and regulatory environment regarding international data transfers to ensure compliance and adapt our practices accordingly.
Your Privacy Choices
We understand that you have control over your information. We empower you with several choices regarding how your information is collected, used, and shared:
- Access and Update Your Information: You have the right to access and update your personal information. You can review, modify, or delete your information by logging into your account or contacting us through our website or email.
- Data Deletion Requests: In some cases, you may also have the right to request the deletion of your personal information. We will comply with your request unless we have a legal obligation to retain your data.
- Marketing Preferences: You can control how we use your information for marketing purposes. You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send you or by adjusting your preferences within your account settings.
- Cookie Controls: You have the ability to control cookies through your web browser settings. While disabling cookies may not completely prevent us from collecting some non-personal information, it may limit your ability to use certain features of our website and services. For more information on how to manage cookies, please refer to your browser’s documentation.
- Data Portability: Depending on your location, you may have the right to request the transfer of your personal information to another service provider. We will make reasonable efforts to comply with such requests, where technically feasible.
We are committed to respecting your privacy choices. If you have any questions or concerns about your privacy rights, please don’t hesitate to contact us (see section 8. Contact Us).
7. Data Security
At Primus Cloud Solutions, data security is a top priority. We take a comprehensive approach to safeguarding your information, employing a robust security framework that incorporates the following measures
- Secure Infrastructure: We utilize industry-standard security practices to protect our infrastructure, including firewalls, intrusion detection and prevention systems, and data encryption at rest and in transit.
- Access Controls: We implement strict access controls to restrict access to your information only to authorized personnel who require it to fulfill their job duties. All access is logged and monitored.
- Employee Training: Our employees are regularly trained on data security best practices to ensure they handle your information responsibly.
- Incident Response: We have a robust incident response plan in place to manage security breaches and limit their possible impact. If a security incident occurs, we will notify you as required by law.
- Regular Reviews and Audits: We conduct regular security reviews and audits of our systems and processes to identify and address any vulnerabilities.
While we strive to create a secure environment, it’s important to remember that no online method is completely foolproof. Here are some more steps you can take to protect your data:
Choose Strong Passwords:
Use strong, unique passwords for your Primus Cloud Solutions account and any other online accounts you use
- Be Wary of Phishing Attacks: Phishing emails and websites can appear legitimate but are designed to steal your personal information. Be cautious of emails requesting your login credentials or financial information.
- Enable Two-Factor Authentication: If available, enable two-factor authentication for your account to add an extra layer of security.
- Keep Software Updated: Regularly update your operating system, web browser, and other software to ensure you have the latest security patches.
By working together, we can create a secure environment for your cloud storage needs. If you suspect any unauthorized activity on your account, please contact us immediately (see section 8. Contact Us).
Accountability:
Primus Cloud Solutions is committed to treating personal data in an accountable and transparent manner. To ensure GDPR compliance, we have established comprehensive technical and organizational safeguards. We are committed to protecting individuals’ rights and freedoms by processing personal data lawfully, fairly, and transparently. We review and update our data protection practices on a regular basis to ensure that they are in line with developing regulatory standards and best practices.
7. Children’s Privacy
Protecting the privacy of children is especially important. Our website and services are designed for a general audience and are not directed towards children under 18. We do not knowingly collect or solicit personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.
We encourage parents and guardians to be involved in their children’s online activities and to teach them safe browsing habits.
9. Changes to This Policy:
We are committed to transparency and will keep you informed of any changes to our Privacy Policy. Here’s how we handle updates:
- Posting on our Website: We will prominently post any updates to this Privacy Policy on our website. We will also maintain an archive of previous versions of the Privacy Policy for your reference. This allows you to see how our practices have evolved over time.
- Email Notification (if applicable): If you have provided us with your email address and opted-in to receive marketing communications, we may also send you an email notification summarizing the key changes made to the Privacy Policy. You can always update your email preferences within your account settings.
- Effective Date: We will clearly indicate the effective date of the revised Privacy Policy at the top of the document. This date signifies when the changes come into effect.
Your continued use of our website and services after the revised Privacy Policy is posted constitutes your acceptance of the changes.
We recommend that you review the revised Privacy Policy carefully. If you have any concerns about the changes, please don’t hesitate to contact us (see section 8. Contact Us). You may also choose to terminate your account with us if you do not agree to the new terms.
We value your feedback and will make every effort to address any questions or concerns you may have about our Privacy Policy.
10.Contact Us
We understand that you may have questions about your privacy and the information we collect. We encourage you to contact us if you have any concerns. Here are the different ways to reach us:
- Email: Our primary method of communication is email. You can send your inquiries to [business@primuscloudsolution.com]. We have a dedicated team that monitors this inbox and will respond to your message as soon as possible.
- Live Chat: Visit our website to start a live chat session with a customer care agent for a quicker answer. We offer live chat support during regular business hours.
- Phone: Although we don’t presently provide phone assistance, we’re looking into how to do so in the future. For your questions in the interim, kindly utilize live chat or email.
While we work to constantly enhance our communication methods, we really appreciate your patience and understanding
We value your feedback and are committed to addressing your privacy concerns. If you have any questions about this Privacy Policy, how we handle your information, or would like to exercise your data privacy rights, please don’t hesitate to contact us.